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FAQs

Can I track my order?
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Yes! You may track your order with your order confirmation number. We will also send you a shipping track number once your order ships.

What is your return policy?
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We want you to be delighted with your purchase. If what you have ordered is not how you imagined, you may send it back to us with 7 days of receipt for store credit, minus shipping charges. Merchandise must be unworn, undamaged and in original packaging. Please include your contact details and receipt. Please ship with insurance and tracking. We will send an email confirmation when we receive your return and a credit will be issued if all requests are met. 

Where do you ship to?
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We ship to the United States only.

What are your shipping rates?
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We offer $15 flat rate shipping for anything under $750, and $27 Priority Insured shipping for anything over $750. We also offer gift wrap option!

Do you offer gift wrapping?
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Each order will arrive in our custom ALCHEMY 9.2.5 gift packaging. If your order includes a gift message, a hand written card with your words will be enclosed, along with an artist care card, when available.

How do I know my size?
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If you're able to visit the gallery, we will measure your finger to obtain your ring size. If you don't live nearby, we suggest visiting a reputable jewelry store and asking then to measure you. We suggest you get measured more than once as there are many factors that can influence your ring size, including hot/cold weather, the consumption of salty foods or alcohol,  exercise and air travel. The same goes for wrist size, although this doesn't tend to fluctuate as much.

You don't have my size, can I order it?
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Yes! If there's something you like, but we don't have it in your size, or you'd like a shorter or longer chain, please give us a call at 617-484-9250 or shoot us an email at info@alchemy925.com and we can order it directly from the artist. This would be considered a special order and all special/custom orders are final.

Do you do custom work?
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Absolutely. We love to collaborate and create, whether it's a new piece with new materials, or repurposing old jewelry. Come on by, and we'll be happy to work together.

Where are you located?
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We are located at 48 Leonard Street in Belmont, MA 02478. Come visit us!

I'm an artist, how do I get my work in your gallery?
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Answer here.